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CapeCod.com E-Mail Support FAQ
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If
you have a question not addressed in this FAQ, please contact us online
(select the E-mail Support department) or call 508-771-1224. Please
note that we can not support 3rd party products but will do our best to
assist you if possible. |
How to access your CapeCod.com Email
- Log in to your email through the CapeCod.com
website by clicking here: http://mail.capecod.com
or at the top of this page on the "E-MAIL LOGIN" link
- Type in your USERID and PASSWORD (provided to
you in the confirmation email sent to your alternate email address)
- Click the "Logon" button.
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How to retrieve your CapeCod.com account password
CapeCod.com does not have access to your account
password and offers the following suggestions:
- Refer to the confirmation message sent to the
alternate e-mail address you provided when you originally signed up for a
CapeCod.com email account.
- Fill the form at http://www.capecod.com/EMail_LostPW.asp
and your password will be sent to the alternate e-mail address provided when
you signed up for a CapeCod.com email account.
- Type in your USERID and PASSWORD (provided to
you in the confirmation email sent to your alternate email address)
- Send a request to CapeCod.com
to change your password to a new password (proof of account ownership required)
- Request a new CapeCod.com account http://www.capecod.com/Email.asp
and inform CapeCod.com to delete your old account.
We apologize in advance if for some reason you
are not able to get access to your original account but our main concern is
to protect the privacy of our users.
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How do I contact my Cape Cod ISP?
CapeCod.com
is not an Internet Service Provider but offers FREE CapeCod.com email accounts
that can be accessed with a web browser.
If you
originally were a Cape Cod ISP customer in 2002, you may now be a TTLC customer
for your Internet access dial-up
connection. You may want to call TTLC at 877-677-8852.
If you have a CapeCod.NET email account, you may be an Earthlink customer. Visit Earthlink's Support Center for more information.
The best way to determine your ISP (Internet Service Provider) is to check your Internet access bill to determine who to contact regarding your Internet service.
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SPAM, Virus & HOAX Information
Consumer Alert:
Please be aware of possible email scams!
- Tip #1: Do NOT reply to email
inquiries that don't appear legitimate (Read
about the "Nigerian" Scam on the FTC website). This may
only lead to more spam.
- Tip #2: Consider using two
email addresses when posting on the Internet - one for personal
messages and one for posting in public websites. Click
here to request a free CapeCod.com email address.
- Tip#3: Always be cautious about
opening any attachment or downloading any files from emails
you receive, regardless of who sent them. If you're unsure,
contact the sender by phone and/or delete the message.
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Many companies are working with law enforcement, industry
organizations and governments overseas to help shut down "phishing"
scams - emails that purport to be from a bank or other trusted institution
in an attempt to fool people into entering their personal account information
on a Web site that belongs to the scammer. Here are some tips they've
provided to help you recognize "phishers" and protect yourself from
their scams:
- Never type account information into a pop-up window,
even if it looks legitimate. Legitimate companies don't request account
information through pop-up windows.
- Don't respond to emails asking you to verify information.
Most financial institutions do not ever send email asking you to verify
information. If they have an issue with your records, they contact
you another way.
- Be suspicious
of grammatical or spelling errors. These are usually indications
of a fraudulent message.
CapeCod.com will not ever sell your email address
or reveal it to our clients, affiliated companies and advertisers. As
a part of becoming a free email member of CapeCod.com, you will only
receive monthly mailing from CapeCod.com with special offers from our
advertisers. Any other email you are not expecting to recevie on
behalf of CapeCod.com is fraudulent and should be deleted. Important
messages from the management of CapeCod.com will available to you when
you log in to your CapeCod.com webmail via a web browser. If you
have any questions regarding an email message appearing to be from the
CapeCod.com staff, please contact us directly at 508-771-1224.
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Think your computer may have a virus and need help?
Visit our Computer
section for special offers and information from our CapeCod.com Advertisers. They're here to help you! |
Additional Resources:
Spam Blocking Software*:
Anti-Virus Software*:
*Please note that we have NO affiliation with
any of these products or sites but have provided this information only
for your reference. We recommend that you contact
a computer specialist to help with your computer needs.
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Fight SPAM / Unsolicited Commercial E-mails (UCE)
To filter out SPAM,
you will need to use a software product or the filters that Outlook or Eudora
offer. Also, you may be getting SPAM because you have used
your CapeCod.com email address to sign up for offers or to order on-line, and
thus your address has been added to email lists. The amount of spam you receive
has much more to do with YOUR use of your email address, than anything that
may be from our server. Our server does not "send" spam but some spammers may
try to guess at common email addresses and just send away. This is not something
that is easily preventable.
To assist with the fight against SPAM for CapeCod.com account users, we've installed a new junkmail filter to help users identify legitimate email and also anti-virus software to delete any identified virus-infected messages before they reach your inbox.
As spammers spend most of their time and money trying to create ways to get by filters, your mailbox will most likely never be junkmail free and legitimate mail (false-positives) may be mistaken as junkmail. For this reason it's important to visit http://mail.capecod.com to check your SPAM folder often; and if you see a message in your SPAM folder that you wish to receive just add the sender's email address to your webmail address book.
However, if you utilize a 3rd party email client and want to have ALL messages identified by our system as “SPAM” automatically moved to your MAIN Inbox (for delivery to your email client), you may create a processing rule for your individual account.
- Go to http://mail.capecod.com/
- Enter your CapeCod.com USER ID and PASSWORD, click Logon and then click Continue
- From the drop down Personal Account Options menu select 'Change Processing Rules'
- Click the Add Rule link to in the left panel to add a new mailing rule.
- Complete the Edit Rule form as follows:
- a. FIELD: Select "Subject" from the pulldown menu
- b. Select the option “contains”
- c. PHRASE: type SPAM: in the text box
- d. Click Case sensitive match
- e. Click Add Condition
- f. Scroll down and click on the rule just created (Subject contains SPAM: ) to highlight it
- g. Select “Move the message to this mailbox:”
- h. Type “Main" in the text box
- i. Click Finish
IMPORTANT: Be
sure to check your SPAM folder often via webmail to make sure legitimate email
messages were not mistaken as SPAM and more importantly, to delete the messages
in your SPAM mailbox regularly so you do not exceed your email storage space
which would cause you problems with sending and receiving email messages.
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Internet Fraud
The Internet Fraud Complaint Center (IFCC), a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), addresses fraud committed over the Internet.
Victims of Internet fraud should contact the IFCC to file a complaint via their website at www.ifccfbi.gov.
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E-Mail Client Set-Up
Mail and server settings will
vary upon your internet server provider (ISP) so CapeCod.com can not support
the use of 3rd party products. However, we have provided the below information
as a courtesy to CapeCod.com webmail users that prefer to use an email client
at their own risk. If these instructions do not work, please contact your ISP
or the 3rd party company for the product you are using. And to keep our server
and your mailbox from becoming full, please make sure you choose the option
to NOT leave messages on the server or to delete them after a certain period.
Once your mailbox on CapeCod.com gets full, all mail sent to it will be returned
to the sender as undeliverable.
Important Notice: If we continue
to receive undeliverable notifications for your CapeCod.com email address within
a 180 day period, we will delete your email account. All email is irretrievable
once deleted from the server so be sure to log in via a browser to delete your
old mail!
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Configuring Microsoft Outlook Express:
Windows 95/98: (For
advance users only, not supported)
- Open the Outlook Express
program by clicking on the Outlook Express icon on your desktop.
- If you are not already
at the Internet Connection Wizard:
- Click Tools, Accounts,
and click the Mail tab. If you currently have any Mail accounts listed that
you no longer need, Remove them. Click Add, then Mail.
- Enter your actual name
for "Real Name", click Next.
- At the Internet Mail Logon
screen, select Log On Using: Enter your username(with the @capecod.com) as
the "POP Account name". If you wish you may enter your password. Click Next.
- Enter your username@CapeCod.com
for "Email Address", click Next.
- At the Email Server Names
screen, accept POP3 for "My Incoming Mail Server Is A ____ Server". Enter
mail.capecod.com for the "Incoming Mail (POP3)Server". Enter mail.capecod.com
for the "Outgoing Mail (SMTP) Server". Click Next.
- At the Internet Mail Logon
screen, select Log On Using: Enter your username(without the @capecod.com)
as the "POP Account name". If you wish you may enter your password. Click
Next.
- At the Friendly Name screen,
you can accept mail.capecod.com. Click Next.
- At the Connection Type
screen, select Connect Using My Phone Line. Click Next.
- At the Dial-Up Connection
Screen, select Use An Existing Dial-Up Connection. Highlight the connection
you wish to use. Click Next, then click Finish.
- You should be back at the
Internet Accounts screen at the Mail tab.
- Highlight the pop.CapeCod.com
account and click Properties to edit the account you just created. At the
General tab, enter your username@capecod.com as your Reply-To Address. Click
OK, then click Close.
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Macintosh: (For
advance users only, not supported)
- Open the Outlook Express
program by clicking on the Outlook Express icon on your desktop.
- Click Edit, then Preferences.
- Click E-mail (If you do
not see E-mail under Accounts, click the triangle to the left of Accounts.)
- Under Account Information,
for "Full Name" enter your real name and for"E-mail Address" enter yourusername@capecod.com.
- Under Sending Mail, for
"SMTP server" enter mail.capecod.com.
- Under Receiving Mail, for
"Account ID" enter your Capecod.Com user name, and for "POP server" enter
mail.capecod.com. If you wish, click "Save Password" and enter your password.
For "Account Name, enter your Capecod.Com user name. Click OK.
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Configuring Microsoft Outlook with Dial-up Access:
(For advance users only, not supported)
- In Outlook 97, go to the
Tools menu, then select Services.
- Click the Services tab.
- If you have either Microsoft
Mail or Microsoft Exchange Server listed, highlight it and then click Remove.
- Make sure that Internet
Mail, Personal Folders, and Outlook Address Book are listed. If they are not,
then add them now.
- Highlight Internet Mail,
then click Properties.
- Click the General tab.
- Enter a "friendly name"
for mail account.
- For "Name": Enter your
actual name.
- For "Email Address": Enter
your email address (e.g. yourusername@capecod.com)
- For "Reply Address": Same
as your email address
- Click the Servers tab.
- For "Outgoing Mail (SMTP)":
mail.CapeCod.com
- For "Incoming Mail (POP3)":
mail.CapeCod.com
- Select Logon using:
- For "Account Name": Enter
your user name (e.g. yourusername. Do NOT add @capecod.com).
- For "Password": Enter your
password.
- Click on the Connection
tab.
- Select I use a modem to
access my email, and make sure that you have selected the correct Dial-Up
Networking connection.
- Click Apply, Click OK,
then click OK again.
- Verify that you can send
and receive mail.
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Authenticating the outgoing
server: SMTP AUTH: (For
advance users only, not supported)
If you are having trouble
SENDING your emails, please make sure you have checked the box that says
“My outgoing server needs to be authenticated.” This is an added security feature
we added to our email server in November 2002. Instructions to do this are below.
The directions below are for
Outlook Express 4.x and 5.x, Outlook 98, and Outlook 2000). Outlook 97 does
not support SMTP AUTH Outlook 97 users in need of SMTP AUTH should upgrade to
Outlook 98 or above.
In the Tools pull down menu,
select "Accounts" Select your Capecod.Com account and click the "Properties"
button Select the "Servers" tab, then enter mail.capecod.com in the "Outgoing
Mail (SMTP)" field. Select the "My server requires authentication" checkbox.
Then click OK.
In Outlook XP, choose
“Email Accounts”, then “view or change existing email accounts”, choose your
capecod.com email account, and click CHANGE. The choose “More Settings” choose
the Outgoing Server tab, check the “My outgoing server requires authentication”
checkbox. Click OK. Then click next, then Finish.
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