Local agencies mark National Public Safety Telecommunicators Week

Many Cape Cod public safety agencies are marked the week of April 8-14 which is National Public Safety Telecommunicators Week:

PROVINCETOWN – The second week of April is designated National Public Safety Telecommunicators Week and recognizes the professionals who in many ways truly are the first responders of our community — the Telecommunicators. During the week of April 8-14, Chief Jim Golden would like to take the opportunity to recognize and express his gratitude to the Telecommunicators who proudly serve the citizens and visitors of Provincetown and highlight the superior services they provide our communities.

Telecommunicators handle a vast array of calls for service received on both emergency 911 and non-emergency phone lines. Through their training, ongoing professional development and years of experience, Telecommunicators are equipped to handle these calls in the most efficient and effective manner to ensure the best possible service is provided to our community. The information they obtain from callers before the police, fire or EMS personnel arrive on scene is a lifeline that benefits not only the responders but also the person involved. And, if the situation calls for it, they are also trained in Emergency Medical Dispatch and can provide pre-arrival instructions before the responders arrive on scene.

Provincetown Telecommunicators are the unsung heroes of public safety in Provincetown. They are our lifeline. The bridge between the frightened victim in a domestic violence call. The kind voice in the middle of the night for the elderly caller who heard a strange noise in their yard. The calm voice of reason for the caller whose house is on fire.

Our Telecommunicators connect terrified victims, angry citizens and suicidal subjects. They are the calming influence for hundreds of callers every year. Their constant companions are stress and uncertainty. Their typical workday goes from calm to crisis and back multiple times.

While our Telecommunicators don’t confront armed suspects or enter burning buildings, the difficulty of their profession is profound.

Telecommunicators are expected to know everything, see the future, and provide instant access to information, with 100% accuracy, all from a darkened room sitting in front of computer screens and talking to voices that belong to faces they will never see.

Please join us in conveying our gratitude to the individuals who have chosen to serve in this extremely honorable and rewarding profession.

Full Time Telecommunicators

Sarah Bartholomew Serving since 2007
Rachael Michael Serving since 2007
Douglas Allen Serving since 2012
Andreia Ribas Serving since 2014
Jessica Reeves Serving since 2017

Seasonal and On-Call Telecommunicators

Lisa Cook Serving since 2006
Denise Russell Serving since 2006
Alyssa Metcalfe Serving since 2008
Gus Johnson Serving since 2011
Jacqueline Sprague Serving since 2016

If you happen to call the police station this week, be sure to thank them for their service!

TRURO – The Truro Police Department’s Communications Division is made up of 4 Full time Dispatchers, the Administrative Assistant, 4 part- time Dispatchers and two Patrol Officers. All are trained in CPR/AED, APCO Public Safety Telecommunicatons, APCO Emergency Medical Dispatch, Incident Command Systems and our in-house, State and Federal Computer systems.
Full time telecommunicators:
Heidi Dyer
Bronwyn Bresnahan
Martha Wheeler
Heather Pinagote
Jacquelyne Mastrianna

Part Time telecommunicators:
Jolene Read
Jade Huber

WELLFLEET – Wellfleet PD would like to recognize our Dispatchers along with all Dispatchers for all they do. They are a huge part of what we do day in and day out in serving the public.

EASTHAM – April 8-14 we recognize National Public Safety Telecommunicators Week. Most Eastham police, fire, and EMS calls originate with an emergency call to an Eastham Dispatcher. Although they are often behind the scenes, their skills and training are vital to a safe, positive outcome being reached on each call. Please join us in thanking them for their hard work and professionalism. They are a critical part of our Eastham public safety team!

Eastham Emergency Dispatchers:
Julie Austin
Melanie Beaulieu
Kerianne Leidenfrost
Ann Schaefer
Jackie Sprague

HARWICH – This week is National Public Safety Telecommunicators Week. We want to thank all of our police dispatchers who are all dedicated professionals who provide a vital role each day to our community and to public safety.

YARMOUTH – Yarmouth Police Department Emergency 911 Police Dispatchers are always there to answer the call, providing an indispensable service 24 hours a day, 7 days a week, 365 days a year.

Our Yarmouth Police Department Emergency 911 Dispatchers handle all of the town of Yarmouth initial 911 emergency and non-emergency calls.

Emergency 911 Police Dispatchers ensure the appropriate assistance is provided, whether it is sending a Police Officer to respond to a call, or contacting Yarmouth Fire, Natural Resources, Highway, or other Emergency Services.

In addition, they are in constant radio communication with our Patrol Officers, often assisting them by looking up vehicle identification, license plate and driver license numbers, or by running checks for wanted subjects.

Our Police Dispatchers are required to multi-task with a number of phone lines, computer systems, and radios as well as handle concerns of citizens who come into our lobby. One of their most crucial roles is to maintain communication with our officers and provide information critical for their safety.

All Yarmouth Police Dispatchers have earned certification as Public Safety Telecommunicators and have one of the most demanding jobs in Public Safety.

Our Yarmouth Police Department Emergency 911 Police Dispatchers are:

• Stephen Peterson
• Maria Curtis
• Paul Leidenfrost
• Kerrie Pentland
• Sean Ryan
• Ariana Rogers
• Kelly Waugh
• Kristen O’ Brien


MASHPEE – This week is Public Safety Telecommunicators week. On behalf of the Command Staff, Sergeants and Patrolmen at the Mashpee PD, we would like to thank our Police Dispatchers for the tremendous work they do, day in and day out. We greatly appreciate their efforts to make all of our jobs a littler easier!

BOURNE – This week is National Public Safety Telecommunicators Week. These unsung heroes of the Bourne PD are the first voices you hear when you call us in your time of need. They remain calm when chaos ensues, they make sure the correct resources are dispatched to your location, and they keep our officers safe by making sure backup is just a call away! We at the Bourne PD are proud of all of our 9-1-1 dispatchers. So please join us in thanking them for their dedication to public service.


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