Local agencies recognize dispatchers on National Telecommunicators Week

– The safety of the public, as well as Law Enforcement, and First Responders, depends on dispatchers. Local public safety agencies annually recognize these skilled men and women for their dedication and service during National Public Safety Telecommunicators Week, which this year is April 10 through 16, 2016.

Public Safety Telecommunicators, or Dispatchers, are the first critical contact people have with emergency services. Dispatchers handle all of the town’s initial 9-1-1 emergency and non-emergency calls. Police Dispatchers ensure the appropriate assistance is provided, whether it is sending a Police Officer to respond to a call, or contacting Fire, Natural Resources, Highway Safety, or other Emergency Services. In addition, they are in constant radio communication with Patrol Officers, often assisting them by looking up vehicle identification, license plate and driver license numbers, or by running checks for wanted subjects

Police Dispatchers are required to multi-task with a number of phone lines, computer systems, and radios as well as handle concerns of citizens who come into our lobby. One of their most crucial roles is to maintain communication with our officers and provide information critical for their safety.

Dispatchers are trained in CPR/AED, APCO Basic Telecommunications, APCO Emergency Medical Dispatch, Incident Command Systems and our in-house, State and Federal computer systems. (APCO stands for The Association of Public-Safety Communications Officials. It is an international organization that helps maintain and train Public safety telecommunicators to an equal standard)
Multi agency media release, photo courtesy of Truro Police

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