Eversource Personalizes Communication for Customers

HYANNIS – Eversource is rolling out a new enhancement this month that ensures customers can personalize how they receive important outage information and updates by selecting their preferred method of contact.

To initiate the new process, Eversource used information on file to pre-enroll customers to receive updates by text message, email or phone.

To personalize which approach works best for customers, a one-step log-in to their account at Eversource.com allows everyone to select their method of communication that fits best with their lifestyle.

“We live in the information age, with everyone balancing busy lives,” said Penni Conner, Chief Customer Officer and Senior Vice President at Eversource. “We’re excited to offer the ability to choose the method of communication that’s most convenient and effective for each individual customer.”

If there is an unplanned outage, Eversource will use a customer’s preferred method of communication to provide important updates throughout the restoration process, including when the outage began, what caused it and an estimate of when power is expected to be restored.

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