Falmouth Cable Advisory Committee Examining Options

FALMOUTH- As the Town of Falmouth is about to enter a three year ascertainment period with Comcast on October 1st, there are growing concerns between local residents on how the broadcast giant handles it’s customer service policies.

During the past 17 years, local officials has said that service outages have affected hundreds of Comcast users due to faulty connections, computer glitches, and inclement weather.

Donna Buckley, Cable Advisory Committee Chair (who monitors Comcast’s operations) said, “Credit is supposed to be given not based on who calls and asks for it, it is supposed to be given if there is an interruption in service of 24 hours or more.”

“The Cable Advisory Committee wrote a letter to Comcast asking them for information with regard to the service interruptions and the credits that were given, Comcast has not responded,” said Buckley.

Cape Cod is not the only place that’s experiencing this issue either.

“There is a case winding its way through the U.S. District Court, it is called the ‘Cooper vs. the Charter Communications Entertainment LLC’, and it recognizes the same issue,” she said.

“It is a class action filed out in the Western part of the state by several cable subscribers looking for their refund by calling into question the interpretation of general law. So far the case has not been decided,” said Buckley.

In the past, Comcast awarded a refund to a Falmouth resident who experienced prolonged outages, but Buckley reports that the process to secure that deal was not easy.

If any further legal action is taken against Comcast, reports indicate that customers could see up to $500,000 in credits be dispersed.

By JOHN BONDAREK, CapeCod.Com News Center

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