Gov. Baker: Registry of Motor Vehicles Wait Times Improving

trafficBOSTON (AP) — Wait times at Registry of Motor Vehicles offices across the state are coming down.

State officials say 74 percent of customers were served in under half an hour in 2015.

That’s compared to 2014 when fewer customers — about 59 percent — were serviced during that same 30-minute window.

Gov. Charlie Baker said restoring what he called a “customer-service centered approach” to the RMV has reduced the time people spend at the agency.

One way the RMV has improved wait times is by creating two lines — one for customers who are prepared and a second for those who need more help and need to perform lengthier transactions.

The RMV also redesigned its website.

Baker also announced Monday that he’s permanently appointed Erin Deveney as Registrar of Motor Vehicles.

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