FALMOUTH – The Town of Falmouth is accepting applications for full-time Communications Officers to work as police and fire dispatchers and 911 call-takers at the town’s Emergency Communications Center.
The positions offer hourly wages ranging from $30.72 to $39.08, depending on experience, and applicants do not need previous dispatch experience to qualify.
According to the Falmouth Police Department, Communications Officers serve as the first point of contact for emergency and non-emergency calls, coordinating responses from police, fire, emergency medical services and other town departments.
Responsibilities include answering 911 calls, dispatching emergency personnel, monitoring radio communications and public safety systems, providing emergency medical instructions and coordinating responses involving multiple agencies.
For applicants without previous dispatch experience, starting pay is $30.72 per hour during training. That increases to $31.80 per hour once employees are cleared to count toward minimum staffing requirements. Experienced dispatchers may qualify for starting wages of up to $39.08 per hour, along with vacation benefits reflecting their experience.
Communications Officers work a rotating schedule of four days on and two days off, with shifts running from 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m. Employees must be available to work evenings, overnight shifts, weekends and holidays.
The department says its staffing model includes part-time dispatchers and police officers who can help cover open overtime shifts, limiting mandatory overtime requirements while providing opportunities for voluntary overtime.
Applicants must have a high school diploma or equivalent qualifications and demonstrate strong communication, computer and multitasking skills. Candidates must also be able to remain calm and make decisions in high-pressure situations.
All applicants are required to complete a computerized pre-employment assessment measuring skills such as data entry, listening accuracy, multitasking and decision-making. Candidates receiving conditional job offers must also pass a background investigation, physical examination and drug screening.
The town offers a comprehensive benefits package that includes health insurance with a municipal contribution of up to 75%, dental and vision coverage, paid leave, retirement benefits and professional development opportunities. Additional compensation may include holiday pay, shift differentials, uniform allowances and trainer pay.
The preferred application deadline is Monday, November 23, 2026, at 4:30 p.m. Applications submitted by that deadline will receive preference, although the positions will remain open until filled.
Applicants are encouraged to submit a cover letter and resume with their application.
Additional information and application materials are available through the Town of Falmouth’s employment opportunities listings.
