Eversource Reports Increased Reliability During Summer Months

BOSTON – Eversource is reporting improved reliability over the past summer.

The utility company says the number of outage for customers in Massachusetts, Connecticut and New Hampshire fell by 26 percent during the period from June through August compared to last year.

The average length of an outage across the company’s service areas was also eight minutes shorter during the three month timeframe compared to 2018.

“It really does go to the investments that we have made into the system over the years, the investments we continue to make and the investments that we will continue to make to improve reliability, harden the system, and to make sure that we are providing safe, and reliable electricity,” said Reid Lamberty, an Eversource spokesman.

Lamberty said Eversource is investing in a smarter and more reliable electric system.

“It will advance and integrate clean energy technologies down the road,” he said.

Despite the major outages caused by tornadoes in July on Cape Cod, Eversource customers in Massachusetts saw a 17 percent drop in outages over last year with a four and a half minute drop in average outage time.

Lamberty said the utility company is always prepared, and that the major storm on Cape Cod is an example of that.

“We immediately dispatched over 1,000 field resources who responded in hours,” Lamberty said.

“We had over 100,000 customers out at one time and we were able to get all of our customers’ power back on in under 48 hours from when those storms hit.”

Lamberty said the investments are paying off for customers.

“Our customers are experiencing fewer outages and those outages they are experiencing are shorter in duration,” he said.

“We remain committed to enhancing the reliability of our electric system and we want our customers to have power and energy every moment of their lives.”

Lamberty said the system is constantly being monitored 24/7/365 and staff are looking at ways to improve the system and immediately respond to any issues that impact the system or customers.

Eversource provides electricity to Cape Cod and Martha’s Vineyard. 

About Brian Merchant

Brian Merchant grew up in Central Massachusetts and now lives in South Dennis on the Cape. He has been part of the news team in the CapeCod.com NewsCenter since the spring of 2014. He studied radio broadcasting at the University of Tennessee.

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