HYANNIS – UPDATE 5:15 p.m.: After a ransomware attack today, the Steamship Authority said that ticketing process issues will likely continue tomorrow.
Existing reservations will be honored at terminals, and rescheduling and cancellation fees will be waived, however travelers are encouraged to use cash for tickets and parking.
Trips to and from the islands will continue as scheduled.
The authority said it continues to work with local, state, and federal officials to address the incident.
UPDATE 12:45 p.m.: While the ransomware situation continues Wednesday, the Steamship Authority is advising that their ferries are still currently operating with no safety impacts.
Delays in the ticketing process could still occur, but the Steamship Authority added that no schedule alterations have been made at this point.
The organization stated that they are working with authorities at the local, state, and federal levels to determine the attack’s origin. They added that the issue is not impacting the functionality of their radar or GPS systems.
Reservations for ferries are currently unable to be changed by phone or online. Rescheduling and cancellation fees are being waived, and vehicle reservations in place will still be honored. Credit card payment resources are limited Wednesday, the Steamship Authority added, so cash transactions are preferred.
Ferry schedules are being published online through the organization’s social media channels. Their schedules for the Nantucket and Martha’s Vineyard ferries can be found below, via the Steamship Authority’s Twitter account:
NANTUCKET FERRY SCHEDULE
As we work through the cyber attack issues, please know all ferries are operating at this time. We are posting the ferry schedules on our social media channels. Here is the Nantucket operating schedule for the high-speed ferry. pic.twitter.com/fbJ70J56B1
— Steamship Authority (@SteamshipMA) June 2, 2021
NANTUCKET TRADITIONAL FERRY SCHEDULE
As we work through the cyber attack issues, please know all ferries are operating at this time. We are posting the ferry schedules on our social media channels. Here is the Nantucket operating schedule for the traditional ferry route. pic.twitter.com/Gwh1M4Yvl2
— Steamship Authority (@SteamshipMA) June 2, 2021
MARTHA'S VINEYARD FERRY SCHEDULE
As we work through the cyber attack issues, please know all ferries are operating at this time. We are posting the ferry schedules on our social media channels. Here is the Martha's Vineyard operating schedule. pic.twitter.com/aeBriwITFk— Steamship Authority (@SteamshipMA) June 2, 2021
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ORIGINAL: The Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority has announced that they have been targeted in a ransomware attack, which has impacted operations Wednesday morning.
In a statement, the organization explained that customers traveling aboard their ferries and busses could experience service delays. As of 9:45 a.m. on Wednesday, access to the Steamship Authority’s website was unattainable.
The Steamship Authority added that IT professionals were brought in to assess the situation regarding the attack, and that more information would be provided when it becomes available.
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