UPDATE: Steamship Authority Targeted in Ransomware Attack

HYANNIS – UPDATE 5:15 p.m.: After a ransomware attack today, the Steamship Authority said that ticketing process issues will likely continue tomorrow.

Existing reservations will be honored at terminals, and rescheduling and cancellation fees will be waived, however travelers are encouraged to use cash for tickets and parking.

Trips to and from the islands will continue as scheduled.

The authority said it continues to work with local, state, and federal officials to address the incident.

UPDATE 12:45 p.m.: While the ransomware situation continues Wednesday, the Steamship Authority is advising that their ferries are still currently operating with no safety impacts.

Delays in the ticketing process could still occur, but the Steamship Authority added that no schedule alterations have been made at this point.

The organization stated that they are working with authorities at the local, state, and federal levels to determine the attack’s origin. They added that the issue is not impacting the functionality of their radar or GPS systems.

Reservations for ferries are currently unable to be changed by phone or online. Rescheduling and cancellation fees are being waived, and vehicle reservations in place will still be honored. Credit card payment resources are limited Wednesday, the Steamship Authority added, so cash transactions are preferred.

Ferry schedules are being published online through the organization’s social media channels. Their schedules for the Nantucket and Martha’s Vineyard ferries can be found below, via the Steamship Authority’s Twitter account:


ORIGINAL: The Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority has announced that they have been targeted in a ransomware attack, which has impacted operations Wednesday morning.

In a statement, the organization explained that customers traveling aboard their ferries and busses could experience service delays. As of 9:45 a.m. on Wednesday, access to the Steamship Authority’s website was unattainable.

The Steamship Authority added that IT professionals were brought in to assess the situation regarding the attack, and that more information would be provided when it becomes available.

About Brendan Fitzpatrick

Brendan, a recent graduate from the University of Massachusetts Amherst, is one of the newest members of the CapeCod.com NewsCenter team. When not on the beat, you'll probably find him watching Boston sports.

737 West Main Street
Hyannis, MA 02601
Contact Us | Advertise Terms of Use 
Employment and EEO | Privacy