CAPE COD – Early Wednesday afternoon, a major cellular outage appeared to be affecting multiple carriers in many parts of the United States. downdetector.com is showing a large spike in outage reports for Verizon, AT&T and T-Mobile as well as some cable companies.
Verizon issued a statement: We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.
There has been no explanation for the outage that lasted about 4 hours. It appears reports of outages at other carriers may have been the result of people on those carriers attempting to contact people who use Verizon.
VERIZON UPDATE STATEMENT 4:15 PM: Verizon’s team is on the ground actively working to fix today’s service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue.
Service outages were continuing as of 5:30 PM.
By 9 PM it appeared service was being restored. Verizon posted the following: Today, we let many of our customers down and for that, we are truly sorry. They expect more from us.
We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.
We will make this right – for any customer affected, we will provide account credits and share updates soon.
Update from Verizon at 9 AM Thursday: Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits.
This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.
If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.
We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you
