Eversource Warning Residents and Businesses of Potential Scams

HYANNIS – Eversource Energy is warning the public of potential scammers that are targeting residential and business customers.

According to the utility company, the scammers call customers and threaten to shut off electric service immediately unless instant payment is made by a pre-paid debit card.

“These scammers can be relentless but they’re only successful if they catch our customers off guard and scare them into making a payment,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. “If anyone suspects that someone is impersonating an Eversource representative, they should contact us immediately and report it to local police.”

The Better Business Bureau recently launched the BBB Scam Tracker, an interactive national tracking system that provides up-to-date information on the latest scams.

“This scam is similar to other criminal activity that targets consumers, using intimidation to get people to pay,” said Paula Fleming of the Massachusetts Better Business Bureau. “The good news is that when we warn businesses and residents, and educate them about how these schemes work, the better protected we are.”

Eversource has issued a number of tips to customers to help avoid becoming a victim.

• Never provide personal financial or account information to any unsolicited person on the phone, at the door or online, even if they seem legitimate
• Customers who are scheduled for disconnection due to nonpayment receive written notice that includes information on how to maintain their service
• Customers can verify if they are speaking with an Eversource employee by asking for some basic information about their account

Anyone who has doubts about the legitimacy of a call, visit or offer, can contact Eversource directly at 1-800-592-2000.