HYANNIS – Despite surging summer travel demand, the hotel industry is still struggling with staffing shortages, according to industry experts.
A survey conducted by the American Hotel and Lodging Association (AHLA) reported that 97 percent of respondents were experiencing staffing shortages, about half of which severely so.
Hiring campaigns by the foundation have highlighted increased wages, flexibility with hours and expanded benefits, but hotels continue to see declines in hiring as the summer continues.
In the last three months, respondents to AHLA said they have hired about 23 additional new employees per property, but are also trying to fill additional an 12 positions. About 130,000 positions at hotels remain open nationwide.
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